Shipping policy
Thank you for shopping at Sudzooka™! We are proud to offer worldwide shipping, bringing the ultimate detailing and pressure-washing experience directly to your doorstep.
Our goal is to provide you with a seamless and transparent shipping experience. Please read our shipping policy below to understand how your order is processed, shipped, and delivered.
1. Order Processing Time
All orders are subject to a processing period before shipment.
•Processing Window: 1 to 3 business days (excluding weekends and public holidays).
•What happens during processing? We conduct rigorous quality control checks on your Sudzooka™ TurboJet Pro, package your items securely, and hand them over to our trusted global logistics partners.
•Notification: Once your order is processed and dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real-time.
2. Estimated Shipping Times
We ship to customers worldwide. Because we ship globally, delivery times vary based on your specific location, local postal services, and external factors.
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Destination
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Estimated Delivery Time
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Maximum Delivery Window
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United States
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4 to 12 business days
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Up to 28 days
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International (Worldwide)
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6 to 15 business days
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Up to 28 days
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Peak Seasons & Holidays
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10 to 20 business days
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Up to 28 days
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Please note: Shipping times are estimates and may be influenced by local customs clearance, national holidays, extreme weather, or special occasions.
3. The 28-Day Delivery Agreement
By placing an order on our website, you acknowledge and agree that shipping may take up to 28 days to be fully delivered to your address.
While the vast majority of our packages arrive within our standard 4 to 15-day window, occasional logistics bottlenecks, customs inspections, or holiday delays can extend this timeframe. We kindly ask for your patience during these rare events. If your order has not arrived within 28 days from the date of shipment, please contact our support team immediately, and we will investigate or issue a replacement/refund as necessary.
4. Worldwide Tracking
Every single order is shipped with end-to-end tracking.
•Your tracking number will be emailed to you as soon as your package is dispatched (within 1 to 3 days of placing your order).
•Please allow 24 to 48 hours for the tracking information to update on the carrier's system.
•You can track your package directly through the link provided in your email or by visiting our website's tracking page.
5. Customs, Duties, and Taxes
•Sudzooka™ is not responsible for any customs duties, taxes, or import fees applied to your package upon arrival in your country.
•All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.). Please check your local customs regulations for more details.
6. Incorrect Address Policy
It is the responsibility of the buyer to ensure that the shipping address entered at checkout is correct.
•We process orders quickly to ensure fast delivery times. Because of this, we cannot guarantee that address changes can be made after your order is placed.
•If you realize you have entered an incorrect address, please email us immediately at hello@sudzooka.com (or your store's contact email) with your order number.
•If the package is already processed or shipped, we cannot change the address, and we are not liable for packages delivered to an incorrect address provided by the buyer.
7. Contact Us
If you have any questions about your shipment, tracking, or delivery, please do not hesitate to reach out to our dedicated support team.
•Email: hello@sudzooka.com